“ In an industry where 125% turnover of managers is average and 200% turnover of  hourly employees is considered excellent, for the past three years our turnover rate has been 185% for hourly and 50% for managers,

thanks to Glenn. ”

         Ken and Shelly Clark
         Owners of seven Subway franchises
         Horseheads, NY

“ I wondered if this was actually what I wanted to do with my life. I loved my job,

but I was letting my staff walk all over me. There was little respect, and I knew I had done it to myself.

       I attended Glenn's seminar and have gotten my life back. My staff now has

respect for me, and my family is happier because I’m not as stressed as I was.

As with any job, you will have your good

days as well as the bad. Glenn has helped make my bad days better! "

          Rhonda Blankenship, GM
          Holiday Inn Express
          West Plains, MO

“ As a result of Glenn's seminar, I

have improved my management skills by becoming more assertive, and making

my expectations known. I no longer

allow small infractions to slide to the point where I almost lose control of my unit! ”

          Nancy Brandel, RN
          Unit Manager/Program Director
          Pauline Faulk Centre Behavioral Health Unit
          Rayne, LA

“ I had recently been promoted to

office manager and had no idea what I

was doing; no management experience at

all. Two weeks later I took Glenn's seminar. Boy, did I learn a lot! Glenn takes a

no-nonsense, practical, common-sense approach on how to deal with people.
 

After doing this for a couple of years now,

I have realized that employers have

become so afraid of reproach from

employees that we basically just let them

‘rule the roost’ instead of taking control

of our workplace. I have learned to keep issues from disrupting the whole office

by using Glenn’s techniques. What else

can I say; he is the only reason I am still managing today. Thanks Glenn! ”

          Nora Gilgallon
          Tennessee Ophthalmology Consultants
          Brentwood, TN

“ I had a hard time getting my boss, a doctor, to back me up on some difficult

staffing problems. After Glenn's seminar,

he realized that we indeed needed to make some changes. That being firm with lazy

people, making others earn their

paycheck, and being on time to work

were not such bad things. I highly

recommend this seminar to any manager who’s having problems getting their boss

on board! ”

          Linda Bean
                    Dermatology Laser Surgery Center

Centerville, OH

“ We've attended Glenn's live program and consulted with him on several occasions. Glenn is the one resource who understands how to solve the real world challenges of managing people better than anyone. ”

Nancy and Ted Heaton

Ted Heaton State Farm

Austin, TX

" Glenn helped make me a more confident manager and I now make evaluations a

bigger priority. I really see how important

they are as a motivational tool and as a

way to protect our business from

employees who may have an ax to grind. Thank you for the work you do! As Paul

Harvey says, lead on! "

Joseph Laubacher

Laubacher Upholstery, Inc.

Canton, OH

“ The most valuable lesson I learned from Glenn's program was that I should not be expected to justify every direction I give. When I keep the phrase Glenn gave me in mind while giving direction, I give direction with more authority and my staff actually

gives me what I want. Thanks Glenn! ”
 

Lesa Shelton

Carbondale Towers

Carbondale, IL

“ I learned more in Glenn's program than in ten years as a supervisor! ”

Rosemary Galayda

Lake Country Prosecutor

Painesville, OH

“ Glenn, you have helped me get back to being a leader, not a baby-sitter. ”

Douglas LaRue

Circle Auto Parts

Midland, MI

“ I have spent countless hours in conferences, at seminars, reading books, etc. But what I have gained from Glenn has been of

greatest value to me. Thank you for

helping me gain the confidence needed to make this a viable operation! ”

Robin Peregrim

Miller's Orchards Farm Market

Clarks Summit, PA