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Customers...You can't live without them, but
sometimes you can't live with them. They expect you to
hang the moon for them, but still don't appreciate it
when you do. If you've ever wondered why there isn't a
better way to handle hard-to-please people without
losing your customer -and your sanity -
In this 2-hour keynote (or half-day or
full-day seminar) you'll learn
everything you need to know to turn even the
most difficult customers into raving fans, increase
loyalty and boost sales, while decreasing your stress
level.
Glenn
is a member of the American Management Association, the
American Society for Training and Development, the
National Speaker's Association, and the Society of Human
Resource Management.
He
gives over 100 seminars and keynote speeches each year.
He also holds monthly tele-seminars which are produced
by his company as well as by Thompson Interactive in
Washington, DC, the Institute of Management and
Administration in New York City, and Business 21
Publications in Philadelphia.
Some of the topics
covered in How to Handle Difficult Customers & Hard
to Please People presentation are:
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Polite ways to "nag" a
customer who's dragging his feet on giving you
the
information you need to
complete his order
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How to teach customer
service skills to team members who have a bad
attitude |
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Creative
ways to tell a customer "no" without losing his
business
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7 ways to calm down rude
and abusive customers
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The best way to handle
customers who blame you when they make a mistake
with their order |
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The
best way to react when your company
does make a mistake
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How to
handle customers who are just
jerks
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The 3 biggest customer
service mistakes companies make - and
how you
can avoid
them |
This keynote-which
is best delivered in a 2-hour time frame-can also be
customized as a 3- or 4-hour seminar or a 6-hour
workshop. Glenn will tailor his program for you
audience. By understanding your industry and company, he
will focus the program to ensure that your people gain
maximum value from it.
This is highly
recommended for corporate events and management
retreats.
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Questions? 