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Often we hear
people who’ve done something wrong scream “I said I was sorry, didn’t
I?" as if forgiveness must be immediately and automatically granted.
Of course, the
timeframe for forgiveness is set by the person who’s been wronged, not
by the person who’s done the wrong.
When you’re
the wrongdoer, a burden is immediately lifted off your shoulders the
second the other party grants you forgiveness. It’s like a judge has
pardoned you from your sentence.
But when there
is no other party, there's no one to grant this pardon. This is why
it’s so important for people who beat up on themselves to learn
how and when to forgive themselves too (Perfectionists of the world, pay
attention!).
One way to do this is to set a timeframe
and vow to yourself that if you don’t repeat your offense again during
that time, you’ll forgive yourself. Once that time has passed, you
have to keep your promise to forgive.
Some mistakes
are reasonable, some are not. But mistakes are inevitable, in
personal lives and especially in business. In fact, they get bigger and
costlier the more successful people become.
IBM founder
Tom Watson once had an employee whose mistake cost him $600,000. Tom was
asked if he was going to fire the employee, and replied, “Of course not!
I just spent $600,000 training him. Why would I want somebody to hire
his experience?”
While speaking
in Rome, Georgia in March of last year, I discovered a mistake I’d been
making that had cost me approximately $1.2 million over the previous six
years. I beat up on myself for exactly three hours – the time it took
me to drive back to Nashville. Then I made the decision that while I
wished I had discovered it earlier, I would be grateful I figured it out
before another six years went by.
If one of your
good employees – or you yourself – screwed up in a major way in 2007 and
are still hanging on to it, now is a great time to have one of “those
conversations” about it. Just as doing something outstanding last year
does not make one a great employee this year, making mistakes last year
doesn't make one a bad employee this year -- as long as they're not
still holding on to it.
This was
portrayed perfectly in last night's NFC championship football game that
determined who would go to the Super Bowl.
Despite having
kicked two field goals that had the New York Giants tied with the Green
Bay Packers, New York's Lawrence Tynes missed two late field goal
attempts that could have won the game. His boss, Coach Tom Coughlin, was
caught on camera verbally pummeling Tynes for one of his costly
failures.
As the game
was forced into overtime, the TV commentator said that it better not
come down to another field goal attempt for Tynes, because he
couldn't have much confidence left.
As fate would
have it, that's exactly what happened. Tynes was called out for a fifth
attempt with the entire country watching after he had been publicly
humiliated by his boss. It was a long 47 yards in brutal conditions with
a frigid Wisconsin wind and below zero temps.
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(AP
Photo/David J. Phillip) |
No one would have been
surprised if he missed again, but he didn't.
That football
sailed right through the goalposts,
propelling his improbable Cinderella story team to the Super Bowl, and
making himself a real hero in the process. I suspect that he's forgiven himself for the
mistakes he made in that game.
Now that 2008
is upon us, it’s time to look at the mistakes of 2007 as an investment into
learning how to do things better this year. As Vince Gill sang, “There
ain’t no future in the past”.
To Your
Success,
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