“I attended Glenn's seminar
held in partnership with the Shelbyville Chamber of
Commerce. Before attending the seminar, I was having a lot
of difficulty in the office and was pretty much at the end
of my rope dealing with office problems on what seemed like
a daily basis.
After attending, I had a
whole new outlook on how I handled office situations. I used
two of Glenn's methods the very next day! Today our office
is back on track and my stress level has been greatly
reduced! ”
Julie Watkins
Office Manager
McDaniel Family Eye Care
Shelbyville, IN
From: Mary McGrew
Sent: Wednesday, December 08, 2010 5:07 PM
To: Meghan Whalen, Champaign County Chamber of
Commerce
Subject: Chamber University Seminar
Meghan,
Glenn's session was EXCELLENT
and we're already replacing unpaid suspension with a paid
“decision making leave” he spoke about in the seminar.
Thanks!
Mary McGrew
Litania Sports Group
www.litaniasports.com
“Glenn, I have to say I put
lessons learned from your seminar at the
chamber of commerce to work
hours after I returned to the office.
Thanks for a great opportunity.”
Mike Gibbons
Facility Manager
First Presbyterian Church
www.firstchurchchampaign.org
“ I have a total of 12 female
employees. Yep, all female. We had lots of problems with
gossip. Then I used Glenn's technique and stopped it all
right away!
THANKS GLENN!!! ”
Brenda Arnold
Children's Place Nursery School
Rochester, MN
www.childrensplacenursery.com
“Since attending Glenn's
seminar, I've changed my whole approach to hiring & firing.
In my office hangs one of his quotes:
'Don't marry someone you
intend to change, or hire people you intend to fix'.
Thank you Glenn for making me a
better owner and our organization stronger.”
Finis Kelso
Owner
Taco Bell of West
Plains, MO
“I had recently been promoted to
office manager and had no idea what I was doing; no
management experience at all. Two weeks later I took Glenn's
seminar. Boy, did I learn a lot! Glenn takes a no-nonsense,
practical, common-sense approach on how to deal with people.
After doing this for a couple
of years now, I have realized that employers have become so
afraid of reproach from employees that we basically just let
them ‘rule the roost’ instead of taking control of
our workplace. I have learned to keep issues from disrupting
the whole office by using Glenn’s techniques. What else can
I say; he is the only reason I am still managing today.
Thanks Glenn!”
Nora Gilgallon
Tennessee Ophthalmology Consultants
Brentwood, TN
" Prior to attending Glenn's seminar, we
terminated 150 employees in one year. Since, we’ve only had
to terminate three in the last three years.
Glenn’s methods WORK!!”
Jean Leonard
Owner
Pecanland U-Pak-It
Monroe, LA
“ We've attended Glenn's live
program and consulted with him on several occasions. Glenn
is the one resource who understands how to solve the real
world challenges of managing people better than anyone. ”
Nancy and Ted Heaton
Ted Heaton State Farm
Austin, TX
www.insuranceinaustintx.com
“ The most valuable lesson I
learned from Glenn's program was that I should not be
expected to justify every direction I give.
When I keep the phrase Glenn
gave me in mind while giving direction, I give direction
with more authority and my staff actually gives me what I
want.
Thanks Glenn! ”
Lesa Shelton
Carbondale Towers
Carbondale, IL
“I
manage 30 employees and have been using Glenn's material for
two years now. I'm proud to say that the last two years
have been the best of my career!
We actually made it 13
consecutive months without terminating
or having anyone quit, which is
a record! ”
Randy Jameson
Adorn LLC
Elkhart, IN
“ I learned more in Glenn's
program than in ten years as a supervisor! ”
Rosemary Galayda
Lake Country Prosecutor
Painesville, OH
www.lakecountyprosecutor.org
“ Glenn, you have helped me get
back to being a leader, not a baby-sitter. ”
Douglas LaRue
Circle Auto Parts
Midland, MI
“Glenn helped make me a more
confident manager and I now make evaluations a bigger
priority. I really see how important they are as a
motivational tool and as a way to protect our business from
employees who may have an ax to grind.
Thank you for the work you do,
Glenn! As Paul Harvey used to say, lead on! "
Joseph Laubacher
Laubacher Upholstery, Inc.
Canton, OH
www.laubacherupholstery.com
“ I had a hard time getting
my boss, a doctor, to back me up on some difficult
staffing problems. After
Glenn's seminar, he realized that we indeed needed to make
some changes.
That being firm with lazy
people, making others earn their paycheck, and being on time
to work were not such bad things.
I highly recommend Glenn's
seminar to any manager who’s having problems getting their
boss on board! ”
Linda Bean
Dermatology Laser Surgery Center
Centerville, OH
"
My supervisor and I took Glenn’s program and I can't explain
how much it has helped both of us grow as strong confident
bosses. I've used Glenn's name and examples on a weekly
basis since completing his course.
Whenever my supervisor is in doubt, I always ask her ‘What
did Glenn say to do about the situation?'
Before, I was starting to hate being the owner of a
business. Now I still have my
days, but Glenn helped me realize that I am the BOSS, and I
am the one in control of my business, not my employees.
Glenn also taught me and my supervisor (my right arm) that
we can work together with other employees’ help and we can
work without help,
it’s really the employees’ choice. "
Kelly Glazner
Kelly's Housewares
Augusta, GA
www.kellyshousewares.com
“ As a result of Glenn's
seminar, I have improved my management skills by becoming
more assertive, and making my expectations known.
I no longer allow small
infractions to slide to the point where
I almost lose control of my
unit! ”
Nancy Brandel, RN
Unit Manager/Program Director
Pauline Faulk Centre Behavioral Health Unit
Rayne, LA
“I
purchased 30 copies of Glenn's book "How to Be the Employee
Your Company Can't Live Without" and gave to all of our
staff as part of their holiday gift. I personally
distributed them and told them we appreciated their efforts
and asked that they read the book to remind them that they
always need to give their best effort and do everything they
can to continue our success and respect the history and
legal expertise we have maintained since 1872.”
Matthew Aloisi
Day Ketterer, Attorneys at Law
Cleveland, OH
www.day-ketterer.com
“I
print and post Glenn's newsletters for all of our staff to
read. I find
them particularly truthful
and to the point - mainly because I am of the same
generation and have the same work ethic. I think that it has
given our younger generation a lot to think about, and
hopefully will help to shape their work ethic as well.
I look forward to every
newsletter! I have worked for an employee owned company for
27 years (I am one of the original four employees), and find
that Glenn's insight is very true to life.”
Becky Boley, RN, BSN, CRNI, CNSN
Clinical Specialist
CarePro Home Health & Home Infusion
Cedar Rapids, IA
www.careprohs.com
“I
was able to get a lot out of his seminar and, was able to
turn my company around as well. I was able to get rid of a
lot of problems. But most of all it showed me that I was
going in the wrong direction with company. With the economy
the way it was and the personnel problems everyone was
having, it was better to close my company down and regroup.
We down sized and it runs much smoother and is a whole lot
easier on me. ”
David Miller
Chief Investigator
Miller Investigative Group
Columbia, MO
“A couple of years ago I was
going through a rough time with one of my employees who
wanted to partner with me, only to find out later that she
was trying to take over my company. Thanks to the great
advice I got from Glenn, I did not partner with her and that
literally saved my company! I will be forever grateful for
the sound advice I received from Glenn. ”
Wendy Stafford
President
Flight Attendant Express, LLC
Orlando, FL
www.flightattendantexpress.com
“I sent our Associate Pastor
to Glenn's seminar, based on the learning I gained from
Glenn several years ago. He said the most intriguing part
for him was learning the correct way to fire someone, even a
volunteer.
He seemed to profit from the
event.”
Jarred Hammet
Senior Pastor
Northminster Presbyterian Church
Macon, GA
www.northminstermacon.org
“Two of my colleagues and I
attended one of Glenn's seminars a few years ago. I can't
say enough good things about it. There are things from
Glen's seminar that I have used daily in my position and I
high recommend anything attending.
You will certainly be
rewarded for attending.”
Diane Rood
Human Resources Manager
Big
Time Products, LLC
Rome, GA
www.bigtimeproducts.net
“Since
our company has been using Glenn's philosophies and tools in
training sessions, we have noticed much better communication
amongst departments and a happier work environment.”
Jason T. Tucker
QC
Manager
Dimar Manufacturing
Clarence, NY
www.dimarmfg.com
“I attended Glenn's seminar
about 3 years ago. I was a stay at home mom for 15 years and
re-entered the work force at a management level. Unsure that
my management style was a bit dusty I was driven to update
my skills. To my surprise, my style was right on track!
Glenn's seminar gave me a boost
of confidence and the knowledge that I still had the
executive edge in the workforce. My staff truly benefited
and they didn't even know it. Thanks, Glenn!”
Kim
Kappel
The
Resource Center
Cartersville, GA
www.bartowtrc.org
“This was actually the second of
Glenn's seminars I have attended. I have terminated 5
employees since then. I'm CEO of a 12 million dollar credit
union with 6 full-time employees. The faster you pull the
trigger on the terminations the easier it goes. Most all of
Glenn's examples he used in this last seminar I have
experienced in my 27 years of managing people.
The one thing I have found to be
MOST important is to always document and get the employees
to sign everything. (polices, new rules/regulations, etc...)
Once you have them sign when they are terminated, you have
all you need to win wrongful claims for unemployment
benefits.”
Liz Gilmore
CEO
Members United Credit Union
Columbus, GA
www.membersunitedcreditunion.org
“I attend Glenn's "Weekly
Mentoring Class" with anticipation. I've been a
Gold Inner
Circle subscriber to his Weekly CD program for several
years. He has helped me through Very Trying times as the
owner of an Employee Benefits Insurance Agency - with our
future being in jeopardy. Couldn't have made it thru without
his wisdom!”
Tanya L. Burns
President
Tanya L. Burns and Associates
Orlando, FL
www.tanyalburns.com
“We have quite a few younger
supervisors which we were having a hard time getting to
understand the reasons for documenting and addressing
THINGS. Glenn came to town holding one of his seminars. We
sent 10 of our supervisors to the and event, they came back
telling us what needed to be put in place. He got through to
those supervisors in one day what we had spent many hours
going over with little effect!”
Terry Schramm, PHR
H.R. Manager
CIGNYS
Saginaw, MI
www.saginawproducts.com
“I attended Glenn's seminar at
Saginaw Valley State University. Since applying his
practices, I've improved my employee satisfaction scores by
10%, and eliminated a lot of discontent among the whole
group.”
Kris Iseler
Logistics Supervisor
Quest Diagnostics
Saginaw, MI
www.questdiagnostics.com
“My introduction to Glenn was at
the live seminar I attended in Scranton. I found myself in a
room with HR people and managers from corporations MUCH
larger than mine. I was thinking, ‘What is the owner of a
farm market doing in this room?’ I felt out of place and was
sure I didn't belong.
But even someone with my limited
background could understand and feel empowered by what he
had to say. I came out of that session feeling like I
FINALLY had an idea of how to go about doing some of the
things I should have been doing all along.
Thank you for helping this small
business person gain the confidence needed to make this a
viable operation, and for relating to us in the small
business world as well as in the corporate world.”
Robin Peregrim
Owner
Miller's Orchards Farm Market
Clarks Summit, PA
www.millersorchard.com
“I have Glenn's Rules of Work
hanging in my office and often quote them. He's so right.
People begin to feel entitled to raises, rather than feeling
the need to work for them. I also got his "If You’d Wear it
to the State Fair, Don't Wear it to Work" poster. The
recruiters on my staff have taken it to many of their
recruiting functions.
It's refreshing to hear someone
tell it like it is! If he should come back to Springfield, I
would love to hear him speak again. I recommend him to
people all the time.”
Charlotte Brown
Recruiting Supervisor
Oxford HealthCare
Springfield, MO
www.oxfordhealthcare.net
“Last year, I sent out 152 Form
W-2’s. I was given a goal this year to have fewer than 100.
Mind you I manage a restaurant where 80% of our employees
are teenagers, so maintaining staff is difficult. With
Glenn's guidance, I had only 92 W-2’s this year, with 50 of
the people still being employed. GREAT ACCOMPLISHMENT if I
say so myself! THANKS GLENN!”
Melissa Hale
GM
Ponderosa Steakhouse
Benton, KY
“We are a 24/7 plumbing service
company and must put our customers first whenever
opportunity knocks. I’ve always admired Glenn's position and
outlook for it has reinforced my confidence realizing that I
am not alone in my perspective. His ‘Work is Not for
Sissies’ exemplifies our philosophy.”
David Cross
President
AAA
Auger
Irving, TX
www.aaa-auger.com
“I attended Glenn's seminar at
the SBDC at Sam Houston State University. I was team leader
of two contract employees who work for another employer but
report to me as the client. One of them handed me a time
card charging for 9-hour days when I knew she barely had
enough work for an 8-hour day. I was hesitant to say
anything because she was such a good worker, but knew that I
had to.
So I asked myself, ‘What would
Glenn do?’ The answer was ‘He would be Firm, Fair, and
Consistent’. I calmly asked what hours she was working. She
went into a major hissy fit, screaming and waving her arms
like Miss Piggy of the Muppets. She revised her timecard
reducing all 9 hour days to 8 hours, and resigned. The
result was that I got a reputation of being a tough person
to work for, and it was great. If people think you’re tough,
they treat you with enough respect that you don't actually
have to be a hard person to work for. You can be nice and
they still don't push the limit.”
Michelle Fricke
Metropolitan Transit Authority
Houston, TX
www.ridemetro.org
“I’m a young professional who
had a hard time gaining respect as an office manager of a
staff that’s older than me. After attending Glenn Shepard's
seminar in Waukesha, I learned that I need to be ‘Firm, Fair
& Consistent’ in all I do. Ever since I have applied his
method, I have respect from my staff and our office runs
much more efficiently.”
Ashley Vitale
Office Manager
Gatzke & Ruppelt, Attorneys at Law
Milwaukee, WI
www.gatzkeruppeltlaw.com
“I was starting to see a real
rut come over my staff of five. No matter what I tried, I
could not motivate them to display more interest and
enthusiasm with the general public that we serve. I could
see that they were just going thru the motions. Then I
passed out Glenn's column on "Your Raise Will Become
Effective When You Become More Effective".
I wanted to make the point that
every customer they assist is an opportunity to stand out
and be noticed by that customer, the boss, and THEMSELVES.
That every organization is seeking star performers that go
the extra mile and with harder times, companies can't afford
to keep the employees that only ‘meet expectations’.”
Thanks to Glenn, NOW they get
it.”
Eliza Valle
Taxpayer Assistance Department Manager
San
Benito, TX
www.cameroncad.org
“Let me tell you about the
impact Glenn Shepard has had on this medical practice. I’ve
been in the workforce for many years and have been to
umpteen seminars. Then I discovered Glenn…Someone who thinks
like me, has my work ethic, and acknowledges the entitlement
mentality of today's employees. He has answers -- real,
workable answers, not just theories that don’t work in the
real world.
I got my boss hooked on Glenn
and even a couple of the physicians on the Board. Now THAT
makes a difference! My boss even has been known to ask "has
Glenn written anything on that?" when we encounter a new
dilemma. (Getting doctors to treat a practice like a
business is difficult under the best circumstances).
Remember the old commercial
‘When EF Hutton speaks, people listen’? When I mention GLENN
SHEPARD, people listen.”
Candace Dombrosky
Asst. Practice Administrator
Athens Pulmonary & Allergy
Athens, GA
“I originally went to one of
Glenn Shepard's seminars as a last minute add-on. Since that
time, I’ve attended a couple of seminars by ‘nationally
known providers’ of management training where I was
subjected to patronizing catchphrases that left me looking
at my watch.
Glenn's seminar is the gold
standard by which I judge all other management training.
Nothing else has even come close. It's immediately useful,
applicable, important information and because of it, I now
have a true A-team group that makes coming to work every day
enjoyable again.”
Milton L. Campbell
Environmental Programs Manager
Oklahoma Department of
Environmental Quality
Oklahoma City, OK
www.deq.state.ok.us
“I’m a faithful reader of Glenn
Shepard and love the fact that he speaks to the heart of the
matter. My husband is the Director of Public Works in Brick,
New Jersey. When he was appointed 7 months ago, he asked if
I had any phrases that could describe how he wanted the men
to view his style of leadership. I'm a calligrapher so I
created two - both from Glenn's pearls of wisdom.
The first is Glenn’s ‘Firm, Fair
and Consistent’, which hangs behind his head, and the second
is "No Whining!" My husband is always striving for the
first, and makes sure the men adhere to the second. Respect
on both sides of the desk has definitely increased. The men
know what’s expected of them and what they will receive in
return.
Glenn Shepard has made such an
impact.”
Vieno Wurret
Children's Specialized Hospital
New
Brunswick, NJ
www.childrens-specialized.org
“I was completely frustrated
with one employee who did a great job but had a very bad
attitude. I went to Glenn’s seminar at Texas Christian
University in order to find out how to legally fire him. But
with the tools he taught us, I was able to turn the employee
around. He's a much better employee due to the fact that
Glenn showed me how to be a much better manager.”
Penny Hontz
Mid-Cities Air Conditioning
Ft. Worth, TX
www.midcitiesac.com
“I drove 100 miles from Tyler to
attend Glenn’s seminar at LSU in Shreveport and since then,
have gotten rid of my problem employee. Glenn’s anger curve
worked like a charm. She got all worked up and "spewed," and
I let her. Also, the big dog effect, when it is OK to walk
away from a losing battle and go for the ones you can win!
The seminar was well worth my
time and money!”
Cindy Holland
Owner
Cindy's Creative Cakes & Catering
Tyler, TX
www.cakesbycindy.com
"I knew going into Glenn's
seminar that I had a few problem employees. What I didn't
know is that the way I managed encouraged them to be problem
employees. I attended Glenn's seminar at the University of
Pittsburg and he has helped me change the way I manage so I
can better deal with my staff... from dress codes to where
to find good employees, he hits every nail right on the
head.”
Dale Ver Voort
Zippo
Bradford, PA
www.zippo.com
“Glenn’s seminar at Auburn
University started my path to becoming a more effective
manager, and I have applied many of the techniques I
learned. Just recently, I had to give a dreaded performance
evaluation and used his technique of having the employee
identify the areas she needed to work on. I never had to say
anything negative. We were able to play a positive role in
helping her identify ways to resolve the problems and ways
that we could help her. Glenn as made such a difference and
has helped in more ways than I can name!”
Tracie Schofield
Vice President - Claim Services
Employers Claim Management, Inc.
Montgomery, AL
www.employersclaim.com
